Samsung printer does not print. The printer does not print from the computer and is queued - how to fix it? Problems with printer installation and printing in Windows

Printer problems are a real horror for office workers or students who urgently need to submit an assignment. The list of possible defects is so wide that it is impossible to cover them all. This is also due to the active growth in the number of different manufacturers who, although they do not introduce completely new technologies, present various “surprises”.

In this article we will talk about a specific manufacturer, whose products are so popular that almost every person knows about it. But this does not change the fact that high-quality devices, in particular printers, experience breakdowns that many cannot cope with on their own. It is necessary to understand the main problems and options for solving them.

Problem 1: USB connection

Those people who have a printing defect, that is, white stripes, missing lines on a sheet, are a little happier than those whose printer does not appear on the computer. It’s hard not to agree that with such a defect, at least some kind of printing is already a success. In such a situation, you first need to check the integrity of the USB cable. Especially if you have pets. This is not so easy to do, because the damage can be hidden.

However, a USB connection is not only a cord, but also special connectors in the computer. Failure of such a component is unlikely, but it still happens. It's very simple to check - remove the wire from one socket and connect it to another. You can even use the front panel if we are talking about a home computer. If the device is still not detected, but you are 100% confident in the cable, then you need to move on.

Problem 2: Printer drivers

It is impossible to connect a printer to a computer and expect it to work correctly if the drivers for it are not installed. This is relevant, by the way, not only when you first start the device, but also after using it for a long time, since the operating system is subject to constant changes and damaging the files of any software is not such a difficult task.

The driver is installed either from the CD on which similar software is distributed when purchasing a new device, or from the manufacturer’s official website. One way or another, you only need to download the most up-to-date software and then you can count on the computer to “see” the printer.

On our website you will find individual instructions for installing printer drivers. Follow this link, enter the make and model of your device in the search field and check out all the available methods for installing/updating software for HP.

If this does not help, then you need to check for viruses, as they can simply block the operation of the device.

Problem 3: The printer prints in stripes

Such problems quite often worry Deskjet 2130 owners, but other models are not free from this possible defect. The reasons may be completely different, but it is necessary to combat this, because otherwise the quality of the printed material suffers greatly. However, an inkjet printer and a laser printer are two big differences, so you need to understand them separately.

Jet printer

First you need to check the ink levels in the cartridges. Quite often, it is a small amount of a special substance that leads to the fact that not the entire page is printed correctly.

Laser printer

It is fair to note that laser printers suffer from this problem much more often and it manifests itself in a wide variety of variants.

For example, if stripes always appear in different places and there is no pattern, then this can only mean that the rubber bands on the cartridge have lost their tightness and it’s time to change it. This is a defect that is specific to the Laserjet 1018.
If there is a black line in the middle of the printed sheet or black dots are scattered across it, this indicates a poor-quality toner refill. It is best to perform a complete cleaning and carry out the procedure again.
There are also parts that are quite difficult to repair on your own. For example, a magnetic roller or photodrum. The extent of their damage is best determined by specialists, but if nothing can be done, then it is best to look for a new printer. The price of individual parts is sometimes comparable to the cost of a new device, so it makes no sense to order them separately.

In general, if the printer can still be called new, then the problems can be eliminated by checking the cartridge. If the device has been working for more than a year, it’s time to think about more serious things and conduct a full diagnosis.

Problem 4: The printer does not print in black

A similar situation occurs frequently among owners of inkjet printers. Laser analogues practically do not suffer from such problems, so we do not consider them.

First you need to check the amount of ink in the cartridge. This is the most trivial thing you can do, but beginners sometimes don’t know how much coloring material is enough, so they don’t even think about the fact that it could have run out.
If everything is fine with the quantity, you need to check its quality. Firstly, it must be paint from an official manufacturer. If the cartridge has already been completely changed, then this cannot be a problem. But when refilling with low-quality ink, not only the container for it, but also the printer as a whole can deteriorate.
You also need to pay attention to the print head and nozzles. They may become clogged or simply damaged. The utility will help you deal with the first one. Cleaning methods have already been described earlier. But replacement is, again, not the most rational solution, because a new part can cost almost as much as a new printer.

If we draw any conclusion, then it is worth saying that this problem occurs due to the black cartridge, so replacing it most often helps.

This concludes the analysis of the main problems associated with HP printers.

This entry is not a panacea for all cases when an HP or Canon printer does not want to print from a computer, a word document or photos. It will help - great, no - you will have to look for other solutions.

Several options are described here. Of course, you don’t need to be told that if the problem is technical, then without the service no one will be able to help you remotely.

Printers sometimes give the impression that they have a life of their own. The drivers are installed correctly, the ink is full, everything was working 5 minutes ago, and suddenly the equipment refused to print.

There are no print jobs and old ones are in the queue and cannot be deleted. What to do about it?

I think everyone has had a problem before. Paradoxically, the worst problem is equipment failure, or more precisely, the lack of response to our commands.

Often the printer simply does not want to print, and the job in the print list is blocked and does not disappear, despite the fact that we cancel it.

What to do if the printer does not respond to our commands...

Of course, we can reinstall the drivers, restart the computer again, or try to print another file.

Only, if this does not help, try resetting the “Print Buffer” service, which is responsible for capturing print jobs and sending them to the printer.

To do this, turn off the printer and go to the control panel (Start -> Control Panel). Then go to the “System and Security” -> “Administration” -> “Services” section.

If you wish, you can press the Windows + R key combination and enter "services.msc".

The maintenance window will appear. In the list on the right we are looking for the “Print Manager” service. Right-click on the service and select Restart. The service will now be stopped and then turned back on.

When you click on the print icon on the taskbar, you will notice that all the paused print jobs have disappeared from the list and the list will now be clear.

Now let's turn on the printer again and try to print something. It should now work without problems.

What to do if the printer does not want to print - the first step

Check the connection between the printer and computer: make sure they are turned on and both ends of the USB cable are inserted correctly into the sockets.

Try unplugging both ends of the USB cable and plugging them back in. Disconnect the printer and computer, and then connect them again;
If possible, use a different USB port;
If you are using a USB hub, unplug it and connect the printer directly to your computer. For some USB hub models, the printer may not be detected correctly;
Use a USB cable less than 6 feet (2 m) in length;
if possible, try using a different USB cable;
If you are using a network model, make sure that the USB cable is not accidentally connected to the LAN port instead of the USB port.

If you are using P-touch Editor Lite (PT-2430, PT-P700, PT-P750W, QL-700), check whether Editor Lite mode is turned off.

Make sure the mode switch on the back of the printer labeled P-touch is set to “E”.
If the Editor Lite light is on, press and hold the Editor Lite button until the light turns off.

What to do if the printer does not want to print - step two

Check the driver. If you don't know how to open the folder, follow these steps: Click Start => Control Panel => Hardware and Sound => Printers.

Now make sure it is registered on your computer. If not, install the driver.

Make sure the printer is ready to use. If the status does not change even after turning it on, reinstall the driver.

If you see drivers with almost identical names, such as "Brother XX-XXXX" and "Brother XX-XXXX", then you may have many devices of the same model connected to the same computer, but you can only print to one of them.

Make sure there are no documents waiting to be printed. If you send a print job from your computer and it is interrupted or incomplete for some reason, the job may become stuck in the print queue and the printer stops responding.

Delete all print jobs and try again. On Windows: Open the printer folder and double-click your printer icon, then select Printer -> Cancel All Documents -> Yes.

On Mac OS X: Click Open Print Queue and select the print job you want to delete. Click the "Delete" button.

It is possible that the computer's operating system has lost its properties and requires a reboot. Try restarting your computer.

Before restarting your computer, close all running applications, save all data, and turn off the printer. After restarting your computer, turn everything back on.

If the problem persists after following the steps above, try the next solution.

The driver may not be installed correctly. Uninstall it using the driver uninstaller and then reinstall it.

Reasons - why the printer does not want to print

Printers may refuse to print at the least expected moment. What to do in such a situation?

First of all, you shouldn’t immediately assume that it’s time to buy new equipment.

It may be a simple glitch that will take some time to remove, and then it may work for a long time.

Here are the most common problems, along with some ways to solve them.

The printer does not print - what else can you do?

If the printer does not print, there could be several reasons. Let's start with the basics, i.e. check if it has paper in the feeder, its cartridge is not exhausted or someone has disconnected it from the computer/laptop or company network.

If it's networked (works over wifi), you can try connecting it with a USB cable and see if it works.

For some applications, this may be because they have "virtual printers" that are installed by default from many programs once they are installed.

Go to the “Control Panel”, open the section with printers and see which one is installed by default.

If virtual, then change it to selected by right-clicking it and selecting this option from the context menu.

Disable automatic default setting for Windows printer. Left click on the printer you want to set as default and set it.

If it's already installed and you're still not printing, you can use the troubleshooter (varies by model - see instructions).

There is also nothing to prevent you from printing a test page. If you want to print something from Apple devices such as iPad, iPhone or iPod Touch, the printer must not only support Wi-Fi, but also support AirPrint.

You'll also need the Printer Pro app, designed for printing on Apple devices. For Android smartphones and tablets, you can print using Google Cloud Print.

Once installed on your mobile device, open the Chrome browser on your computer, open Settings, select Show advanced options, and click Manage with Google Cloud Print.

Select the option to add a printer and select the one you want to use. Now you can easily print from your Android mobile device.

Documents and photos do not print correctly

If your printed word document is "moving" on a piece of paper and has strange proportions, before printing you should go to the print settings and select options such as print orientation, adjust to a given page size, etc.

This will allow you to perfectly match the document to the paper you are using. To print graphics and photos in Windows Explorer, right-click on the selected file.

From the context menu, select the Print option. A print window will appear where you can select document-like options, such as paper size, fit, as well as the dimensions of the photo after printing, its quality, etc.

Poor print quality

If the print quality is poor and the colors are not very clear, check the amount of ink in the cartridges.

When there is not enough ink, it is worth cleaning the print heads (depending on the printing device itself).

This option is found in the control application, and many devices also have this feature on the chassis interface.

If you don’t know where they are, look at the instructions for your model (if you’ve lost them, there’s almost always an electronic version online). Good luck.

This usually happens at the most inopportune time - when you urgently need to print an important document. Just yesterday, a printer that was working properly suddenly refuses to fulfill its duties: instead of a document, it throws out blank sheets of paper or stupidly blinks the lights, as if not understanding what you want from it.

Almost everyone who uses a printer regularly encounters printing problems. The most extensive group of such problems are various defects in the printed image; in second place is the complete lack of printing. There are many reasons why a printer does not print at all or prints poorly - from incorrect settings in the operating system to a malfunction of the device itself.

Why doesn't the printer print?

All reasons that lead to failures and complete failure of the printing system are conventionally divided into 3 large groups:

Problems with installing and configuring the printing device in the operating system. Other types of software problems.
Problems with cartridges or continuous ink supply system (CISS).
Problems with the hardware of the printer itself.

The first group is the easiest for the user to diagnose and eliminate. It is possible to cope with it in approximately 90% of cases. A group of problems associated with cartridges cannot always be solved at home, but if funds allow, it is enough to simply buy a new cartridge. The third group is solved only in case of simple and typical problems, such as a paper jam, a broken connecting cable, etc. Problems associated with a malfunction of the device require contacting service.

Problems with printer installation and printing in Windows

Fortunately, the majority of problems in the printing system related to software operation are very easy to resolve. These include:

There is no printer driver in the operating system or the driver has failed.
Disable the print service.
The default print device is incorrect.
User pauses printing.
Switch the printer to offline mode.
Problems with the document in the print queue (too large, not recognized, etc.). The printer still prints, but extremely slowly. Or instead of text it displays something similar to hieroglyphs.
Denying access to the printing system by security policies.

More complex cases include damage to OS components, driver conflicts, and virus infection. Unlike the previous ones, it is not always possible to deal with them with a couple of mouse clicks.

Reasons why a network printer does not print:

The printer port on the remote computer is blocked.
The network path to the printer is incorrect.
Sharing settings are incorrectly set.

To separate problems with the printer itself from problems with your computer, try printing the document from another PC or mobile device. If it (the printer) is connected via USB, if possible, connect it wirelessly and vice versa. Your task is to find out whether the print function works anywhere.

After making sure that the source of the failure is not in the printing device, but is connected to the computer, look at the device manager (the printer must be connected to the computer and plugged in). The absence of the “Printers” group in the list of devices and the presence of unknown equipment marked with an exclamation or question mark indicate that the system does not have the necessary driver. To solve the problem, just download it from the device manufacturer’s website (for example, HP, Epson, Samsung, Canon, Brother) and install it.

If the PC sees the printer, but it still does not print, look at the “Services” application (it’s most convenient to open it through the task manager tab of the same name).

Find Print Spooler in the list of services and make sure it is running. If not, right-click its properties. In the “Startup type” drop-down list, set “Automatic”, then click the “Run” button below.

Is the problem still there? Go ahead. Launch the “Settings” system application, go to the “Devices” - “Printers and Scanners” section (this and further instructions are discussed using Windows 10 as an example). The right half of the window displays a list of all installed printers, among which should be the one with which problems occurred. If it is not there, check the physical connection of the device to the PC. If there is, click "Open Queue".

Is the default printer used (if not, perhaps the default printing device is a virtual printer, which instead of printing, for example, converts the file to another format).
Is there a checkmark next to the “Pause printing” and “Work offline” items? If the printer goes offline on its own, it indicates a poor connection to the computer, a power problem, or a malfunction.
If there are documents in the print queue, click Clear Queue and try printing a test page.

If the printer does not print only over the network, click "Sharing" and check if it is allowed to this device.

Next, look at the “Security” tab and make sure that your account is not prohibited from using the printing function.

The reason the printer is not queuing files could be one of the following:

The paper is out or jammed.
The toner or ink is low.
A non-original cartridge is installed in the device.
The print counter has reached its limit - printing is blocked.
The user account does not have permission to print files.
The device is faulty.
There was a failure in the operating system.

Devices from different manufacturers block printing in different situations. So, when a cartridge runs out of ink, one machine stops processing documents and resets the print queue, while the other simply spits out empty sheets. The same is true in other situations. The specific problems that lead to blocking are usually described in the printer instructions.

Many printer problems are well recognized by their self-diagnosis system. If the device is equipped with a display, the cause of the failure is most often displayed on it. Diagnosis of simpler devices is carried out using their proprietary application. It is usually present on the disk that came with the device, as well as on the manufacturer’s website.

Below is an example of the troubleshooting function in the proprietary application of the HP Deskjet 1050 printer.

A stop when sending a specific document for printing is most often associated with the document itself. So, if the printer does not print a pdf file, perhaps the author has protected it from printing (pdf supports such functions). In such cases, the easiest way is to take screenshots of the pages of the problematic file, paste them, for example, into a Word document and easily print them out as pictures.

If hieroglyphs, “crazy words” or spaces appear on the printed copy instead of text, try replacing the font in the document with one of the ones preinstalled in Windows (all printers recognize them).

Problems with cartridges, dye, CISS

Any dye - toner or ink - runs out sooner or later. But this does not happen suddenly. The idea that there is little paint left is suggested by a decrease in the quality of the print - pale colors, whitish stripes, partial unprinting. It happens that the printer stops printing even when the dye level is normal. This is due to:

A drop of ink dries in the print head or becomes clogged with an air lock.
Incorrect installation of the cartridge (for example, when the protective films are not removed, the cover is not completely closed).
Contamination of cartridge air ducts.
Clamping or blockage of the CISS ink plume.
Blocking a non-original cartridge.
The limit on the number of printouts has been reached.
Cartridge malfunction.

Clogging the head with dried ink is a common occurrence when an inkjet printer is not used for a long time. If the plug is relatively small, cleaning the nozzles (outlet holes) helps solve the problem. This is also done using the printer’s proprietary utility, and each manufacturer has a different name for this function:

HP has cartridge cleaning.

Epson has print head cleaning.
Canon has cleaning and deep cleaning (the second is an enhanced option when the first doesn’t help), etc.

During cleaning, a special pump installed inside the printer forces some ink through the nozzles under high pressure. This causes a clot of paint or an air lock to come out.

The most budget printer models are not equipped with a pump, and the nozzle cleaning function does not work on them (despite the driver supporting it). If clogged, the print heads of such devices must be soaked and washed in a cleaning fluid.

On modern Epson inkjet printers, the print head is built not into the cartridges, but into the device itself, and it is quite expensive. Its failure is equivalent to the failure of the entire printer, which in such cases can only be thrown away. To prevent ink from drying out, it is important for owners of Epson printers to clean the nozzles at least once every 2 weeks if the device is idle.

If you removed cartridges from the printer, make sure that they are installed correctly and that their air ducts are not blocked.

When using CISS, first of all you should also check whether the ink plume is passable and whether the air holes of the tanks are free.

Spots and streaks (sometimes almost black sheets) when printing on a laser or LED printer are a consequence of cartridge leaks (toner spills out), overfilling of the waste bin, foreign small objects getting into the device, damage, improper installation or wear of cartridge parts.

Problems after refueling when:

the printer prints in only one shade, for example, red;
the print looks too pale when the cartridge is full;
instead of an image there are multi-colored spots, etc.,

As a rule, they arise due to contamination, improper installation of the cartridge in place, or a violation of the refilling technology.

The complete absence of an image (white sheets) or printing defects after replacing the original cartridge or ink with a conditionally suitable one is precisely the result of the incompatibility of the latter with your printer model. In some cases, it can be solved by reflashing the cartridges or the device, in others - only by purchasing original components and consumables.

Printer problems

A breakdown of a printing device does not always manifest itself as a complete failure, when the device does not turn on or does not perform its functions at all. In some cases it looks like this:

The printer does not print in one of the colors, for example, black. The cartridge is in good working order, compatible, and there is paint. Replacing the cartridge and toner does not help.
Only part of the document is printed.
The toner does not adhere to the paper.
Paper does not pick up from the tray.
The printer does not print or incorrectly transfers the text of any documents onto paper, and does not reproduce standard commonly used fonts.
The print is not positioned correctly on the sheet.
Instead of one document, several are printed and vice versa.

The majority of such problems cannot be solved at home without special training. The user can independently see if the device has jammed the paper; if yes, try to extract it; check whether the cartridge is installed correctly; remove foreign objects that have entered the device if they are easily accessible; clean visible dirt. In other cases, all that remains is to contact the service or buy a new device, if it is from a series of disposable ones, which are very cheap.

This situation is very familiar to computer users who often work a lot with printers. At one point, the printer simply refuses to print the document sent to it, placing it in the print queue and at the same time giving an error about the impossibility of printing the document. In this article you will learn how to get out of this situation and restore the printer to working order.

Correct sequence of actions

So, the first thing you need to check when the printer refuses to print is whether it is plugged in and whether the button on it is lit, indicating that it is turned on. It is also worth checking the reliability of the cable connection from the computer to the printer.

Checking the printer cable connections

If everything is fine with the wires, they are inserted correctly and the indicators on the printer are lit, then try turning the printer off and on. The same thing should be done with the computer to which the printer is connected.

Also, remember to clear the print queue each time you try to print a document. To do this, turn off the printer and delete all documents in the print queue.

It is also worth checking whether the offline mode is enabled on the printer.

To do this, go to " Devices and Printers" through " Start" or " Control Panel“, find your printer in the list and right-click on it.

Go to devices and printers

Please ensure that the " Pause printing" And " Work autonomously"were removed. Otherwise, remove them by left-clicking on them.

Checking Printer Options

If all of the above did not help and your printer still does not print, but puts documents in the print queue and gives an error, then the last thing that should definitely help solve this problem is reinstalling the driver.

To reinstall the driver, you must first remove the printer itself. For this, everything is the same " Devices and Printers"You need to click on your printer and select " Remove device«.

People who often have to print text or graphic files sometimes encounter the following problem: the user sends information to print, but the printer does not respond to the request (at most it may buzz for a couple of seconds, but refuses to print the file). It is curious that if the printer does not print from a computer, in 90% of cases this is not due to a breakdown of either the first or the second device.

Why doesn't the printer work?

If the printer prints sheets with white stripes or blank white sheets of paper, as a rule, no questions arise - either ran out of paint(or toner, if the device is laser), or the cartridge itself is faulty. But the situation when the printer does not respond to user requests is very annoying - the thought immediately arises that either the printer, or the computer, or both are broken. However, the most common reasons for this printer behavior are usually not associated with any breakdowns.

Let's take a closer look at each of the likely problems.

The printer is not connected to the PC

No matter how funny it may sound, most often the cause of problems lies precisely in this. Therefore, first of all, you should check whether the device is connected to the system unit correctly and whether it is connected at all. It's not just a matter of your attentiveness - sometimes the printer cable can be accidentally pulled out of its socket or damaged during repairs, rearranging furniture or connecting new equipment (most often this happens in offices).

If the device has really been disconnected, it is connected by inserting the cable into the appropriate socket, after which the printer will emit a characteristic buzzing sound, the LEDs on its body will light up and the problem will be solved by itself. If the problem is a damaged cable, the latter must be replaced.

Print queue hangs

If the device is connected to a local network and used by several users at once, it may simply pause printing due to freezing. Sometimes this happens when you try to print a damaged file. To restore normal operation of the printer, you must do the following:

Go to the Start menu and go to Control Panel and then to the Devices and Printers tab.
Right-click on the icon of the corresponding equipment and select “View print queue” from the drop-down menu.
Cancel printing of all documents that are in this list.

Usually, after this, the device resumes normal operation, and you can resend the desired document for printing.

By the way, pay attention to one more nuance: in Windows seventh and higher versions, several printers are displayed, some of them have nothing to do with real equipment. Many users in a hurry they simply forget to check whether the document is being sent to the right printer, so take a closer look at which device you are sending the information to.

Paper jam or missing paper

Usually the system warns the user about such a problem, but in some cases this does not happen. Look in the tray - if there is no paper there, put a new stack, but if a wrinkled sheet is visible in the device body, carefully remove it. Under no circumstances should you pull out the crumpled paper with jerks, otherwise there will be torn pieces inside the device, which will require you to completely disassemble it to remove it.

If you don't see the jammed sheet, open the product cover and remove the print cartridge. Behind it there are rollers through which the paper passes - a crumpled piece of paper may be located there. It should be carefully removed so that no pieces remain on the shaft and rollers.

Driver problems

reinstalling the operating system;
connecting new equipment that conflicts with the printer;
software failure;
viruses.

First of all, you need to go to the Control Panel and go to Device Manager. Here you should pay attention to the red or yellow exclamation marks next to the devices - their presence indicates that the drivers not everything is fine. By the way, problems with any drivers can affect the normal operation of the equipment.

In such a situation, there is only one thing you can do - update the drivers. The easiest way to do this is through special programs (in particular, Driver Pack Solution) - the utility itself will scan the system and offer to install the missing drivers. The only drawback of the mentioned program is that it is too intrusive when using the online installer, so if possible, download the full-size version.

Cartridge problems

If the cartridge runs out of ink or toner, the device most often begins to print sheets with a white stripe or just blank ones, but sometimes it may simply refuse to work. Therefore, it is better to play it safe and check the amount of paint. This can be done through the Control Panel by going to the “Devices and Printers” section and going to the properties of the corresponding equipment. Please be aware that in some cases the system may display incorrect information.

If you are dealing with a laser printer that is running out of toner, you can use one simple tip: remove the cartridge from the device and shake it a little. The ink will be redistributed throughout the cartridge, and you will be able to print documents for some time (however, try to refill the cartridge as fast as possible). Be careful - it is easy to get dirty during this operation.

Canon printer does not print after refilling

Canon printers have one distinctive feature - they often stop printing documents after refilling the cartridge. There may be several reasons for this:

Ink incompatibility with the device. In some cases, universal ink is not suitable for a Canon cartridge. Please check this nuance in advance in the documentation for your specific printer model.
The cartridge has dried out due to prolonged inactivity. If you do not use the device for a long time, the module may simply dry out. You can try to solve this problem yourself by washing the cartridge with warm distilled water, alcohol or a special solution.
Incorrect cartridge installation. Make sure that the consumable is installed correctly and there are no foreign particles between the contacts.
The device chip blocks printing because the ink consumption limit has been reached or the block does not match the original. In this case, you cannot do without the help of specialists, since flashing the chip is required.
Air bubbles have entered the chamber. Air does not allow ink to pass through the print head nozzles, so all slam-shut holes must be tightly closed.
The cartridge is disposable and is not designed for refilling. This information can be clarified by the labeling of the element.

To avoid such troubles, before refueling the device, carefully read the information about the company, study reviews and warranties. This will protect you from scammers.

As a rule, the above actions help restore the operation of the equipment, but it also happens that no manipulations help. In this case, it is better to seek the help of specialists.